Terraillon undertakes to:

• Optimize customer satisfaction and remain attentive to their expectations and comments with a view to continuous improvement,
• Prioritize respect for mutual interests ,
• Respect business law and fight against any abusive practice,
• Establish and maintain mutually beneficial and equitable relationships with its suppliers.

Terraillon undertakes to:

• promote diversity and fight against all forms of discrimination in hiring, remuneration and professional development,
• facilitate the entry into professional life of young graduates through work-study programs and company internships,
• promote gender parity,
• promote local employment,
• be attentive to the journey of people with disabilities: annual contract for the maintenance of the building's green spaces with Avenir Apei, a parental association which welcomes and supports people with intellectual disabilities, autistic people, people with multiple disabilities and/or people with a mental disability from early childhood and throughout their lives.
• promote cohesion within the company by creating and maintaining social dialogue,

• set up systems for assessing qualifications and skills or training systems for its employees: annual interview, professional interview, training plan,
• encourage initiatives that promote conviviality within the company: company seminar, end-of-year meal, summer barbecue, break room with TV and table football, unlimited hot drinks, etc.

• implement actions to promote employee well-being: working conditions, quality of premises, provision of a shower, provision of a kitchen and break room, teleworking agreement,
• ensure that its suppliers, particularly Asian ones, respect certain ethical and social criteria by signing a charter and complying with certain standards and certifications (BSCI/SEDEX SMETA),
• develop actions for the benefit of the general interest: membership in the 1% for the Planet collective by donating 1% of the annual turnover of the Green Collection range, directly to 1% approved associations or to their endowment fund (non-profit organization, collection and donation).

In 2023 we supported the association Dons solidaires which collects unsold new non-food items to redistribute them to the most deprived. We also donate products to associations, schools and healthcare establishments (AP-HP study on obesity, Necker hospital to weigh premature babies, etc.).

• be involved in actions to support the socio-economic development of its territory, in particular via the apprenticeship tax

Terraillon is committed to minimizing the impact of its products on the environment by:

• removing plastic bags from packaging: 1.8 million fewer plastic bags on the market since 2020
• minimizing the size of product packaging
• promoting recycled plastic and natural materials as well as recycled cardboard packaging in its Green Collection products
• adopting environmental thinking in the process of developing its products
• ensuring the durability of its products
• reducing the number of batteries placed on the market by promoting rechargeable batteries or products without batteries (rechargeable battery, dynamo)
• working on a second-hand product distribution project

Terraillon is committed to minimizing the impact of its activities on the environment by:

• favoring public transport as much as possible and the use of “soft” means of transport (50% reimbursement of the NAVIGO package)
• reducing the carbon impact of its vehicle fleet: elimination of diesel engines, integration of hybrid vehicles into the fleet,
• pushing for convergence towards “zero paper”, particularly through the digitalization of documents,
• limiting its waste production and promoting its recovery and recycling: sorting bin, used battery collection bin,
• controlling its energy consumption: reversible heat pump, gradual transition to LED ceiling tiles