Find the answers to your questions
Returns are only possible within the withdrawal period. This period is 14 days from the delivery of your product. You can request a return from this section: Returns and Refunds
For any requests outside of this period, please contact Customer Service at: serviceconsommateurs@terraillon.fr
Delivery times are generally between 3 and 5 working days .
Delivery is made to your home , to a Colissimo collection point or to the post office if unavailable. If the package is not collected within 15 days , it is automatically returned to us.
Shipping costs vary . To know the exact shipping cost, please select the products in your shopping cart, enter your address precisely, the shipping costs will be calculated and displayed (place order button).
When placing the order, you will receive an order confirmation email , another email when the product is shipped and then an SMS when the package is taken over by the carrier with the tracking number .
It is not possible to modify the contents of the order.
We invite you to return your products to us when you have received them by declaring your return from Returns and Refunds then place a new order.
For technical questions or usage issues, visit our online help center . You'll find tutorials, step-by-step guides, and answers to frequently asked questions.
We are sorry that this product is no longer in stock.
To be informed of their return, you can activate an alert directly on their page.
You will receive an email as soon as it is available again.
To receive our exclusive offers, promotions and news , you can subscribe to our newsletter :
– By creating a customer account and checking the box that authorizes the sending of marketing emails.
– Or by entering your email address directly in the registration form located at the bottom of the site page.
You can unsubscribe at any time via the link at the bottom of each of our emails.
My Alerts: To create an alert and be informed of a possible restock, simply click on " Create an alert " on the product sheet in question. You will receive an email if it becomes available again.
Delivery times are generally between 3 and 7 working days .
Delivery is made to your home , to a Colissimo collection point or to the post office if unavailable. If the package is not collected within 15 days , it is automatically returned to us.
Delivery costs vary.
To know the exact delivery cost, please select the products in your basket, enter your address precisely, the delivery costs will be calculated and displayed (place order button).
When placing the order, you will receive an order confirmation email , another email when the product is shipped and then an SMS when the package is taken over by the carrier with the tracking number .
We are sorry for this error.
Visit our Returns & Refunds page to request a return, specifying the problem in the reason for return .
Our team will process your request as soon as possible.
If your package has been returned to us, don't worry: you will be automatically refunded as soon as it is received at our warehouse.
Returns are only possible within the withdrawal period. This period is 14 days from the delivery of your product.
You can make the return request from this section: Returns and Refunds
For any requests outside of this period, please contact Customer Service at: serviceconsommateurs@terraillon.fr
Exchanges are not possible .
However, you can make a return via our Returns & Refunds page, then place a new order if you want a different product.
To access your customer account, you must first create one if you have not already done so.
On computer:
- Click on the stick figure icon located at the top right of the home page.
- You can then choose to log in or create an account if you don't have one yet.
On mobile:
- Open the menu at the top left (☰), then click on "My account".
- Here too, you can log in or create an account depending on your situation.
Once logged in, you can access your customer area to track your orders and modify your information.
Forgot your password? A reset link is available from the login page.
To subscribe to the newsletter:
- You can register directly when creating your customer account, by checking the box provided for this purpose.
- At the bottom of the site's home page, via the field provided for this purpose.
- By taking advantage of the “10% off” pop-up that appears when you browse.
– Or at checkout, by checking the registration option.
To unsubscribe:
Click the "Unsubscribe" link at the bottom of each newsletter you receive.
Update my information:
- Log in to your “My Account” area.
- Go to the “Addresses” section.
- Click on "Edit" to update your personal information (address, telephone, etc.).
Deactivate my account:
To request deactivation of your account, simply send an email to the following address:
serviceconsommateurs@terraillon.fr
Our team will process your request as soon as possible.
The protection of your personal data is a priority for us.
To learn more about how we collect, use and protect your data, you can read our Privacy Policy by clicking here: Privacy Policy
