Legal notices
General information about the company:
In accordance with Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, we inform you that:
This site is published by Terraillon,
SAS with capital of 3,200,000 Euros
SIRET No. 796 080 455 00101
APE code 4643 Z
Address: 1 Rue Ernest GOUIN – 78 290 CROISSY SUR SEINE
Email: serviceconsommateurs@terraillon.fr
Phone: 01 30 15 41 50
Customer service telephone: 0 826 881 789
RCS of Versailles No. B 796 080 455
VAT identification number FR12 796 080 455
Extended producer responsibility
The Unique Identification Number (IDU) for packaging in France is: FR217805_01AKIT
The Unique Identification Number (IDU) for WEEE in France is: FR001643_05T28C
The Unique Identification Number (IDU) for batteries in France is: FR001643_06GQKP
The site is hosted by Shopify Inc., whose head office is located at 126 York St. Ottawa, ON K1N 5T5, in Canada.
Phone number: 1-888-746-7439
The site www.terraillon.com is governed by French law; visitors accessing the site from abroad must ensure compliance with locally applicable laws.
Terms of Use of the Website
General
You may only use this Site in accordance with these terms of use (the "Terms of Use") and in any event your use must only be for lawful purposes, that is to say in compliance with all laws, regulations and customs in force in France or in the country from which you access this Site.
In particular, you agree to:
Not to publish, transmit or distribute any harmful, obscene, defamatory or unlawful information either on or from this Site;
Do not use this Site in any way that may infringe the rights of others;
Not to use any software, routine or device to hinder or attempt to hinder the proper functioning of the Site, whether manually or electronically, by any means whatsoever, including downloading or making accessible files containing corrupted data or viruses;
Do not degrade, alter or modify the graphic appearance of this Site or the software codes constituting it;
Not to take any action that may result in unreasonable or disproportionate traffic on the Site or any related infrastructure;
Do not gain or attempt to gain unauthorized access to any of our networks by any means.
Without prejudice to any other rights (whether statutory or otherwise), Terraillon reserves the right to refuse you access to this Site if it considers (in its sole discretion) that you are in breach of any provision of these Terms of Use.
Terraillon reserves the right to make improvements or changes to the information, services, products and other elements of this Site, or to close it, at any time, without prior notice. Terraillon also reserves the right to modify these Terms of Use at any time, these modifications being immediately applicable, as soon as they are posted online on this Site.
Accordingly, by continuing to access or use this Site, you are deemed to have accepted the modifications to these Terms of Use.
Property rights and intellectual property
Terraillon holds, reserves and retains all property rights, particularly intellectual property rights, including reproduction rights to the Website and the elements it contains.
All patents, logos, texts, layouts, visuals, photographs, graphics, icons and all other distinctive elements contained in the pages of this Site are the exclusive property of Terraillon.
In application of the law of March 11, 1957 on copyright and the intellectual property code, any reproduction, representation or distribution of all or part of the Site, by any means whatsoever and on any medium whatsoever, is strictly prohibited without the express and prior written authorization of Terraillon or its beneficiaries or assigns and liable to legal proceedings, with the sole exceptions referred to in article L. 122-5 of the Intellectual Property Code and in particular a right of personal, private, individual and non-transferable use of all or part of the Site.
Disclaimer of Warranty and Liability
Contents of the Site:
Although Terraillon strives to provide reliable content and despite all the care taken in writing the texts and publishing the photographs, errors may remain in the information presented on the Site. Under no circumstances can Terraillon be held liable for direct or indirect damage that may result from access to the Site or use of the information it presents (e.g. errors, omissions, inaccessibility, loss of data, deterioration, destruction or viruses that could affect the user's computer equipment). Consequently, the user acknowledges using this information under his/her sole responsibility and is invited to carry out all useful checks.
Hyperlinks:
Subject to the mandatory provisions of the Law on Confidence in the Digital Economy No. 2004-575 of June 21, 2004, Terraillon has no means of controlling the content of third-party sites. Terraillon therefore formally declines all responsibility for the content of sites to which links lead. These links are offered to users of the Terraillon Site as a service. The decision to activate the links belongs exclusively to web users. We also remind you that non-affiliated sites and applications are subject to their own terms of use.
Responsibility and technical issues
Terraillon cannot be held responsible for difficulties in accessing or temporary inability to access the Website linked to disruptions to the telecommunications network, or other technical difficulties.
However, Terraillon undertakes, as far as possible, to inform you of any modification or interruption of the services available on the Site.
Downloading any material is at your own risk. You remain solely responsible for any damage resulting from such download.
The Site may contain links to other websites not operated by Terraillon (including in particular social networks or distributor sites).
Terraillon cannot be held responsible for (i) the provision of these links and (ii) the content of websites offering hyperlinks to the Site or external websites to which a hyperlink is offered on the Site.
You are expressly informed that the photographs and illustrations on the Site are for information purposes only and cannot, in any way, contractually bind Terraillon.
Personal data charter (website and online sales):
By using the website www.terraillon.com ("the Site") you may transmit personal data concerning you to Terraillon, in particular when creating a user account, subscribing to the Terraillon newsletter, when you respond to a job offer or in the event of a purchase on the site.
This charter details Terraillon's commitments regarding the management of your personal data collected through the Site (the "Charter"). By providing us with your data, you consent to our use of it in accordance with the terms of the Charter and for the purposes detailed below.
Terraillon undertakes to collect and use your personal data entered on the Site in strict compliance with French and European regulations on the protection of personal data, and in particular to strictly comply with Law No. 78-17 on Information Technology and Civil Liberties of January 6, 1978 and the General Data Protection Regulation No. 2016/679 of April 27, 2016 (known as "GDPR").
Nature of the data concerned:
"Personal data" means any data relating to an individual that allows that individual to be identified. This includes, in particular, names, telephone numbers, postal and electronic addresses.
Uses of data collected:
Data collected when browsing the Website:
Terraillon may collect the data provided by you to:
- create a customer account (without placing an order),
- contact Terraillon customer service,
- register on an advertising information list,
- make an online purchase
- apply for a job offer.
You guarantee the accuracy of the data you provide on the Website.
The data collected during your browsing on the Terraillon Website are reserved for strictly internal use by Terraillon and are used only in the context of your relationship with Terraillon and limited to the data strictly necessary for processing your requests.
The data collected will not be subject to any commercial exploitation or transmission or transfer to anyone for commercial or prospecting purposes.
Terraillon may possibly send you commercial prospecting messages when you have agreed to receive the Terraillon Newsletter.
Terraillon will only use your Personal Data within the limits of the purposes defined below and in compliance with the Data Protection Act and the GDPR.
Data collected as part of online sales
Terraillon collects your personal data as soon as you place an order on the Website, for the following purposes:
- order confirmation;
- payment of the price;
- delivery of products / provision of services.
The collection of your personal data is of a contractual nature and is a condition for the conclusion of the sales contract. This information is used only in the context of your contractual relationship with Terraillon and is limited to the data strictly necessary for your order.
The data collected may be communicated in whole or in part to Terraillon's contractual partners and other recipients of the data involved strictly within the framework of the execution of the order.
As such, the banking information that you provide is processed by Terraillon's banking partner. Terraillon does not keep any trace of this data.
Mandatory information entry areas are indicated on the site by a * or equivalent mark.
This data is reserved for strictly internal use by Terraillon and will not be subject to any commercial exploitation or transmission or transfer to anyone for commercial or prospecting purposes.
Additional uses of your data
The data collected by Terraillon when you browse the Website or when you purchase products online may also be processed by Terraillon, subject to your prior consent, for the following purposes only:
- provide customer support, including services such as warranty and after-sales services;
- facilitate and process your searches and requests for information on Terraillon, its products and services;
- provide you with the latest information regarding Terraillon products and services;
- send you commercial prospecting messages, in particular to find out your opinion on Terraillon products and services and to organize events;
- possibly use your services if your application on the Website matches the profile desired in a job offer published by Terraillon on one of its websites;
- production of anonymous statistics on the traffic on our Site.
User account: the data will be kept for a period that does not exceed the period necessary for the purposes for which they are collected and processed.
You can delete your account in your dedicated space on the website.
You can also request the deletion of your user account, we will proceed as soon as possible, upon receipt of your request by email to serviceconsommateurs@terraillon.fr, to delete the data concerning you.
- Newsletter and commercial offers: we keep the data for as long as your account is active (see deletion conditions above). As soon as we receive your unsubscribe request, we will deactivate the sending of newsletters and commercial offers.
- Job offers: we delete all your data within three years of your last contact.
Lack of information:
In general, you can visit us on the Terraillon website without having to provide your personal data.
However, it is mandatory to create an account to access the functions and services of the Site or online purchase features, and the fields marked with an asterisk indicate that certain minimum data is sometimes necessary. Failure to complete the corresponding input fields may result in Terraillon being unable to provide you with certain access or services.
Security and confidentiality of data collected:
Terraillon has implemented physical, electronic and administrative protection measures in accordance with the regulations in order to protect your Personal Data. This data is only accessible by a limited number of authorized persons, for the sole purposes indicated above.
Your rights over your personal data:
Any personal information that you may transmit to Terraillon is subject to the provisions of Law No. 78-17 Informatique et Libertés of January 6, 1978 relating to information technology, files and freedoms and to the General Data Protection Regulation No. 2016/679 of April 27, 2016.
In this respect, you have the right to information, access, rectification and deletion of your personal data concerning you. You may also, for legitimate reasons, object to the processing of data concerning you, exercise a right of opposition and a right to limit processing, as well as a right to portability.
Where processing is based on your consent, you may at any time request the withdrawal of your consent, in accordance with the procedures set out above, without affecting the lawfulness of processing based on consent given before its withdrawal.
To exercise your rights at any time, please send your request:
by email: serviceconsommateurs@terraillon.fr
or by mail to: TERRAILLON SAS 1 Rue Ernest Gouin - CS 5000178 293 CROISSY SUR SEINE CEDEX
The data controller is the legal representative of the Company.
In the event of difficulties, you have the right to lodge a complaint with the National Commission for Information Technology and Civil Liberties (“CNIL”).
Data transfer
Terraillon will only communicate your personal data to third parties if you have given your prior consent, or if Terraillon is required to do so, by law or as part of legal proceedings.
Use of cookies
Finally, Terraillon also collects information about you through the use of cookies.
Terraillon uses cookies under the following conditions:
• To memorize the elements that open on the Site in the form of windows (or other) and that you have already viewed during a previous visit,
• To adapt the presentation of the Site to the display preferences of the terminal,
• To establish traffic statistics and optimize the site accordingly.
You can disable cookies at any time or configure your browser to notify you of cookies placed on your computer and to accept them or not.
However, please note that the settings may change your conditions of access to Terraillon services requiring the use of cookies.
Amendment of the Charter
Terraillon may be required to modify this Charter. In order to keep you informed of these possible changes, Terraillon will notify you by any means, via the Terraillon Newsletter or by an information notice displayed on the Site.
