Return conditions
Should you wish to return one or more of your items, you will need to notify us within 15 days from the moment you receive your order. You will then be allowed 14 days to send your parcel back to us. If you fail to return your items in the allotted time, our Returns Service will retain the right to refuse your products and have them sent back to you.
To return a product, use the form in your personal account or the cancellation form below.
For any contact with our Returns Service :
- Telephone : +33 (0) 1 30 15 41 50
- Email : rma@terraillon.fr
Download Terraillon Cancellation Form
CUSTOMER SERVICE DEPARTMENT
For United Kingdom :
- From Monday to Friday / 10.00 am - 12.00 pm and 14.00 pm - 17.00pm (G.M.T.)
- Telephone : +44 (0) 1442 270444
- Email : sales@terraillon.co.uk
For France and Europe :
- From Monday to Friday / 10.00 am - 12.00 pm and 14.00 pm - 17.00pm (C.E.T.)
- Telephone : 0826 881 789 (0.15€/mini + call)
- Email : serviceconsommateurs@terraillon.fr