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In compliance with the French law No. 2004-575 of 21 June 2004 on confidence in the digital economy, we inform you that:

This website is published by Terraillon SAS,

a simplified joint stock company with a capital of €3,200,000

SIRET No. 796 080 455 00101

APE code 4669 C

Address: 1 Rue Ernest GOUIN – 78290 CROISSY SUR SEINE


Telephone number: 00 33 1 30 15 41 50

Customer service telephone number: 00 33 826 881 789

Versailles RCS No. B 796 080 455

VAT Identification number FR12 796 080 455


This website is hosted on the servers of Ecritel, a company which has its registered office at 19 rue Alphonse de Neuville, 75017 Paris, has a capital of EUR 2,325,000 and is registered with the Paris Trade and Companies Register under number RCS 332 484 021.

The website is governed by French law; visitors who have access to the website in foreign countries must ensure that they comply with locally applicable laws.



  • •General points

You may only use this Website in compliance with these terms and conditions of use (the "Terms and Conditions of Use") and your use at all times must be for legal purposes only, in other words, in compliance with all laws, regulations and practices in force in France or the country from which you are accessing this Website.


In particular, you agree:


• Not to publish, send or distribute any harmful, obscene, defamatory or unlawful information either on this Website or from it;

• Not to use this Website in any way that is likely to infringe the rights of others;

• Not to use any software, routine or device to interfere with or attempt to interfere with the correct operation of this Website, whether manually or electronically, by any means whatsoever, especially with regard to downloading or making accessible files containing altered data or viruses;

• Not to damage, corrupt or change the graphics of this Website or the underlying computer code;

• Not to undertake any action which may result in unreasonable or disproportionate traffic on the Website or the associated infrastructure;

• Not to obtain or try to obtain unauthorised access to any of our networks, by any means whatsoever.


Without prejudice to all its other rights (whether they are of statutory or other origin), Terraillon reserves the right to terminate your access to this Website if it considers (at its own discretion) that you have infringed the provisions of these Terms and Conditions of Use.

Terraillon reserves the right to improve or change the information, services, products and other aspects of this Website or even to remove it, at any time whatsoever without prior notice. Terraillon also reserves the right to change these Terms and Conditions of Use at any time whatsoever. These changes apply immediately, as soon as they are implemented on this Website.


By continuing to access or use this Website, you are thus considered to have accepted the changes to these Terms and Conditions of Use.

  • Property rights and intellectual property

Terraillon holds, reserves and maintains all property rights, especially intellectual property rights, including reproduction rights, on the Website and the features it contains.

All patents, logos, text, layouts, visual interfaces, photographs, graphics, icons and any other characteristic features contained in the pages of this Website are the exclusive property of Terraillon.

Under the French Law of 11 March 1957 on copyright and the Intellectual Property Code, any reproduction, representation or dissemination of the Website, in whole or in part, by any means or on any media whatsoever, is strictly prohibited without the express prior written consent of Terraillon or its rightful owners or successors and may give rise to court proceedings, with the sole exceptions referred to in Article 122-5 of the Intellectual Property Code and, in particular, of personal, private, individual and non-transferable usage rights over the Website in whole or in part.

  • Liability and guarantee exclusion

Contents of the Website:

Although Terraillon does its best to supply reliable content, despite all care taken with drafting text and publishing photographs, it is still possible that some errors might appear in the information displayed on this Website. In no case whatsoever is Terraillon liable for direct or indirect damages that might result from accessing the Website or using the information it displays (e.g.: errors, omissions, inaccessibility, data loss, damage, destruction or viruses which may affect the user's computer hardware). Consequently, the user agrees to use this information at their exclusive responsibility and is invited to carry out any relevant checks.

  • Hypertext links:

Subject to the mandatory provisions set out in French Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, Terraillon has no control over content on third party websites. Terraillon therefore officially rejects any liability for content on linked websites. These links are offered to users of the Terraillon Website as a service. The decision to click on a link corresponds exclusively to internet users. Furthermore, we remind you that non-affiliated websites and apps are subject to their own terms and conditions of use.

  • Liability and technical problems

Terraillon cannot be held liable for difficulties in accessing the Website or users being temporarily unable to access it due to disturbances in the telecommunications network or other technical difficulties.

However, Terraillon will, as far as possible, inform you of any changes or interruptions to services available on the Website.

You download any material at your own risk. You are solely liable for any damage caused as a result of downloading it.

The Website may contain links to other websites not operated by Terraillon (for example, social networks or distributors' websites).

Terraillon will not be held liable (i) for providing these links and (ii) for the content on websites providing hypertext links to the Website or on external websites to which the Website provides a hypertext link. 

You are expressly informed that the photographs and illustrations on the Website are for your information only and Terraillon will not be liable for them in any way.




By using the website ("the Website"), you may provide personal data about yourself to Terraillon, in particular, when creating a user account, signing up for the Terraillon newsletter, responding to a job offer or making a purchase on the website.


This policy details Terraillon's commitments to managing personal data about you collected through the Website (the "Policy"). By providing your data to us, you are consenting to our use of them under the terms of the Policy and for the purposes detailed below.


Terraillon will collect and use your personal data supplied on the Website in full compliance with French and European data protection legislation, and, in particular, will strictly comply with French Data Protection Law No. 78-17 of 6 January 1978 and General Data Protection Regulation 2016/679 of 27 April 2016 (known as "GDPR").

  • Nature of the data concerned:

"Personal data" refers to any data relating to an individual or allowing identification of an individual. This includes names, telephone numbers and postal and electronic addresses, in particular. 

  • How your data is used:

• Data collected when visiting the Website:

Terraillon may collect the data you provide in order to:

- create a customer account (without placing an order),

- contact Terraillon's customer service, 

- sign up to receive marketing communications,

- make a purchase online

- apply for a job.

You guarantee that data you provide on the Website are correct.

Data collected when you visit the Terraillon Website are reserved solely for Terraillon's internal use, are only used as part of your contractual relationship with Terraillon and are limited to the data strictly required to process your requests.

Any data collected will not be subject to commercial use or transmission or assignment to any party whatsoever for commercial purposes or marketing.

Terraillon may send you commercial marketing messages when you have agreed to receive the Terraillon Newsletter. 

Terraillon will only use your Personal Data within the limits of the purposes described above and in compliance with the French Data Protection Act and the GDPR.


• Data collected in connection with online sales

Terraillon collects your personal data when you place an order on the Website, for the following purposes: 

- order confirmation;

- payment;

- product delivery / service provision.


Collecting your personal data is contractual in nature and is a pre-condition for concluding the contract of sale. These data are only used as part of your contractual relationship with Terraillon and are limited to the data which are strictly required for your order.

The data collected may be sent, in whole or in part, to Terraillon's contractual partners and other data recipients, strictly as part of the process of executing the relevant order. 

Therefore, the bank details that you are required to provide are processed by Terraillon's banking partner. Terraillon does not keep any record of these data.

Fields where information must be entered are marked on the website by a * or a similar symbol. 

These data are strictly reserved for Terraillon's internal use and will not be subject to any commercial use, transmission or transfer to anyone whatsoever for commercial purposes or marketing. 

  • Additional uses of your data

Subject to your prior consent, data collected by Terraillon during your visit to the Website or when you make an online purchase may also be processed by Terraillon, for the following purposes only:

- providing assistance to customers, including services such as the guarantee and after-sales service;

- facilitating and processing your searches and requests for information on Terraillon and its products and services;

- providing you with the latest information on Terraillon products and services;

- sending you commercial marketing messages, in particular to find out your opinion on Terraillon products and services and to organise events;

- potentially calling on your services if your application on the Website matches the required profile in a job offer posted by Terraillon on one of its websites;

- producing anonymous statistics on the traffic on our Website.

  • Data storage

• User account: the data will be stored for a period which is no longer than needed for the purposes for which they are collected and processed. If your account is inactive for 3 years, you will be contacted to find out whether you would like to keep your account. If you say that you would not, or if you do not respond, the account will be deactivated and your data will be deleted. 

If you ask us to delete your user account, we will do so as soon as possible after receiving your request per mail at to delete your personal data. 

• Newsletter and commercial offers: we will keep the data as long as your account is active (see condition of deletion above). Once we receive your request to unsubscribe, we stop sending newsletters and commercial offers.

• Job offers: we delete all your data within three years of your last contact.

  • Default information: 

In general, you can visit our Terraillon Website without being required to provide your personal data.

However, you must create an account to access the Website's functions and services or online purchase features. Fields marked with an asterisk indicate that some basic data are occasionally required. Failing to fill in the corresponding entry fields may lead to Terraillon being unable to provide you with some access or services.

  • Security and privacy of collected data:

Terraillon has implemented regulatory physical, electronic and administrative protection measures to protect your Personal Data. These data are only accessible by a limited number of authorised people, solely for the purposes outlined above.

  • Your rights over your personal data:

Any personal information that you provide to Terraillon is subject to the provisions of French Data Protection Law No. 78-17 of 6 January 1978 regarding computer systems, files and freedoms and to General Data Protection Regulation No 2016/679 of 27 April 2016.

Therefore, you have a right to information and a right of access, correction and deletion over personal information about you. You may also, on legitimate grounds, object to personal data about you being processed, and exercise your rights to object to and restrict the processing, as well as a right to portability 


When the processing activity is based upon your consent, you may at any time withdraw your consent, on the same terms set out above. This has no effect on the legality of the processing based upon your consent that was carried out before you withdrew it. 

To exercise your rights at any time, please contact:

by e-mail:

By post: Terraillon SAS 1 Rue Ernest Gouin CS 5000178 293 CROISSY SUR SEINE CEDEX

The data controller is the legal representative for the Company.

Should you experience any difficulties, you have the right to lodge any complaint with the CNIL.

- Data transfer

Terraillon will only provide your Personal Data to third parties if you have given your prior consent, or if Terraillon is required to do so, in compliance with the law or as part of court proceedings.

- Use of cookies

Finally, Terraillon also collects information about you via the use of cookies.

Terraillon uses cookies in the following circumstances:

• To remember items that are opened on the Website in the form of windows (or others) which you have viewed during a previous visit,

• To adapt the Website's presentation to the terminal's display preferences,

• To produce statistics on website traffic and optimise it accordingly.

You can disable cookies at any time or set your browser to report the cookies stored on your computer and accept or reject them. 

However, please note that some settings may change your access conditions to Terraillon's services which require the use of cookies.

- Changes to the Policy

Terraillon may need to change this Policy. To keep you informed of any such changes, Terraillon will notify you via any means, via the Terraillon Newsletter or via a notice displayed on the Website. 


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